Exchange Server白手起家系列之十二：系统SLA和监控流程

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Exchange Server白手起家系列之十二：系统SLA和监控流程 Description:
Exchange Server白手起家系列之十二：系统SLA和监控流程

SLA是反映一项IT服务的综合指标，不仅仅代表系统的在线时间，更反映了用户对系统的认可程度。本次课程主要讨论构成SLA的组成部分，以及如何通过有效的工作来提升SLA和用户的满意程度。

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Exchange Server白手起家系列之十二：系统SLA和监控流程